Shipping policy

Shipping Costs & Responsibility

Processing Times – Orders are typically processed within 1-2 business days from the time of purchase. Orders placed on weekends or public holidays will be processed on the next business day. 

Shipping Rates & Delivery Times:

• Singapore:
  • Standard Shipping: S$5 for orders below S$80
  • Free Shipping: Orders of S$80 and above qualify for free delivery
  • Estimated Delivery Time: 4-7 business days after order processing

• Malaysia:
  • Standard Shipping RM 6 for orders below RM 90
  • Free Shipping: Orders of RM 90 and above qualify for free deliver
  • Estimated Delivery Time: 2-4 business days after order processing
    
    
• Hong Kong:
  • Standard Shipping: S$5 for orders below S$80
  • Free Shipping: Orders of S$80 and above qualify for free delivery
  • Estimated Delivery Time: 4-7 business days after order processing 

We offer international shipping. Please contact us at contact@aheadofficial.com to inquire about shipping rates and delivery times for your location.

Shipping Address Accuracy – Customers are responsible for providing an accurate shipping address. We are not liable for undelivered packages due to incorrect address input. Any return shipments due to delivery failure may not be eligible for a refund or reshipment.

Lost or Delayed Packages – We are not responsible for shipping delays caused by carriers, customs, or unforeseen circumstances. If you experience a delay, please contact the carrier directly.